Privacy Policy

Last updated: November 11, 2026

This Privacy Policy explains what information Guide Wellness (“we”, “us”) collects through guidewellness.co and the Guide Wellness app, how we use it, and the choices you have. It covers two groups of people: Instructors, the wellness professionals who use Guide Wellness, and clients, the people who take an Instructor's Health Survey.

Information we collect

From clients who take a Health Survey:

Your first and last name, email address and phone number.
Your answers to the Health Survey, including the wellness area you choose and how you feel about sleep, stress, energy and similar topics.
Whether you agreed to receive text messages from the Instructor.
Whether you tapped through to your cart from your Survey Results.

From Instructors: your name, email address, mobile number, profile photo, studio or business details, your Health Survey link, your doTERRA share links, and how you use the app (for example, whether you've previewed your survey).

From the early-access form on our home page: your name, contact details and the answers you give about your teaching and clients.

Stored on your device: we use essential cookies to keep Instructors signed in, and your browser saves Health Survey progress on your own device so you can pick up where you left off. We don't use advertising cookies or third-party analytics on our site.

How we use information

To show clients their Survey Results and email them a copy.
To share a client's details and answers with the Instructor whose Health Survey they took, so that Instructor can follow up and support them.
To run Instructor accounts, dashboards and notifications.
To respond to questions and support requests.
To keep the Service secure and to fix and improve it.
To meet legal obligations.

Who we share information with

We do not sell personal information. We share it only as follows:

The Instructor you took the survey with. Your name, contact details and answers go to that Instructor. Each Instructor sees only their own clients.
Service providers that help us run Guide Wellness, under contracts that limit how they use the data: Supabase (database, sign-in and photo storage), Vercel (website hosting), Resend (email delivery), our customer-relationship tools for early-access and survey follow-up, and Stripe (payments, once billing starts).
doTERRA. When you tap “Go to my cart”, you leave Guide Wellness for doTERRA's website, where doTERRA's privacy policy applies. We don't send your survey answers to doTERRA.
When the law requires it, or to protect the rights, safety and security of our users or the public.
If our business changes hands, information may transfer to the new owner, who must keep protecting it under this policy.

Text messages

Clients only receive texts from an Instructor if they tick the box to agree. Message frequency varies and message and data rates may apply. Reply STOP to stop texts, or HELP for help. Agreeing to texts is never required to see your Survey Results.

Health information

Health Survey answers can describe how you feel. We treat them as sensitive, use them only as this policy describes, and never use them for advertising. Survey Results are general wellness information, not medical advice.

How long we keep information

We keep information while an Instructor's account is active and as long as needed for the purposes above. When an Instructor closes their account, or when you ask us to delete your information, we delete it within 30 days, except where we must keep some records by law (for example, billing records).

Security

Information is encrypted in transit, access is limited to the people and systems that need it, and Instructors can only see their own clients. No system is perfectly secure, so please let us know at support@guidewellness.co if you notice anything wrong.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you, by emailing support@guidewellness.co. Clients can also ask the Instructor who sent them the survey. Depending on where you live (for example, California or the European Union), you may have additional rights under local law, and we'll honour them. We won't treat you differently for using your rights.

Children

Guide Wellness is not meant for children under 16, and we don't knowingly collect their information. If you believe a child has given us information, contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time. We'll change the date at the top and, for important changes, let Instructors know by email or in the app.

Contact us

Questions or requests about privacy: support@guidewellness.co. See also our Terms of Service.