Refund Policy

Last updated: November 11, 2026

This policy covers the Guide Wellness monthly subscription for Instructors.

30-day refund on your first payment

If Guide Wellness isn't right for you, email support@guidewellness.co within 30 days of your first subscription payment and we'll refund that payment in full. No forms and no hard feelings. Your account is closed when the refund is made.

After the first 30 days

You can cancel anytime. Your subscription stops renewing and you keep access until the end of the month you've already paid for. Monthly payments after the first 30 days are not refunded, including for partial months.

How to cancel or ask for a refund

Email support@guidewellness.co from the address you sign in with and tell us whether you'd like to cancel or ask for a refund. Once billing is live, you'll also be able to cancel from Settings › Plan & billing in the app.

When refunds arrive

Approved refunds go back to the card you paid with. They usually appear within 5 to 10 business days, depending on your bank.

Billing mistakes

If you were charged twice or charged after cancelling, email us and we'll put it right with a full refund of the extra charge.

doTERRA purchases

Guide Wellness doesn't sell products. Orders placed through an Instructor's doTERRA cart are made with doTERRA, so returns and refunds for those products are handled by doTERRA under its own return policy.